Terms of Service

2. Scope of Services

AZA Builders operates as a Class A licensed design-build general contractor offering custom home construction and luxury residential remodeling throughout Northern Virginia, including kitchens, bathrooms, basements, additions, garage conversions, full renovations, outdoor living, exteriors, and painting.

The Site provides general information and consultation request capabilities. Pricing ranges, timelines, and project examples are guidance only, not contractual offers. Actual scope, specifications, pricing, and schedules require signed project contracts.

3. Estimates, Proposals & Contracts

Free estimates and consultations are non-binding courtesies until signed written contracts are executed. Estimates reflect visible, accessible conditions and may be revised if conditions, selections, or scope change. No work commences before signed contracts and required deposits are received. Material selections, allowances, and specifications are documented in contracts or attached schedules.

4. Payment Terms

• Deposit: Projects typically require deposits upon signing to reserve scheduling and procure materials, as stated in contracts.
• Progress Payments: Balances are invoiced in milestones or draw schedules outlined in contracts, due upon receipt unless stated otherwise.
• Final Payment: Due upon substantial completion, subject to agreed punch-list items.
• Late Payments: Past-due balances accrue interest and reasonable collection costs including attorneys' fees per Virginia law and the contract. Work may be suspended on past-due accounts.
• Allowances & Overages: Costs exceeding allowances remain client responsibility and are invoiced accordingly.
• Payment Methods: Accepted methods appear in contracts or invoices. Card and electronic payments process through third-party providers.

5. Change Orders

Any scope additions, deletions, or modifications require documented written Change Orders signed by both parties before changed work proceeds. Each Change Order describes the change, price effects, and schedule effects. Changes may extend completion dates and increase contract prices. Verbal requests are non-binding until signed. Concealed or unforeseen conditions discovered during work are addressed via Change Order.

6. Time Is of the Essence

Time is essential to both parties' obligations. AZA Builders uses commercially reasonable efforts to complete projects within contract schedules. However, completion dates are good-faith estimates subject to reasonable extensions for change orders, client-caused delays, delayed selections/approvals, permit/inspection timelines, supply-chain delays, weather, concealed conditions, and force majeure events. Clients must make selections, approvals, payments, and decisions promptly; client delays extend completion dates and adjust costs accordingly.

7. Warranty

AZA Builders stands behind its work with a 5-year workmanship warranty and 100% satisfaction commitment per signed contracts.

• Workmanship Warranty: Labor and workmanship are warranted free from material defects for periods stated in contracts (generally five years from substantial completion), subject to conditions and exclusions.
• Materials, Products & Appliances: Manufactured products, fixtures, appliances, and materials are covered solely by manufacturer warranties, which are passed through to clients. AZA Builders does not independently warrant manufactured goods.
• Exclusions: Coverage excludes normal wear; damage from misuse, neglect, or maintenance failures; alterations or repairs by others; acts of God; normal settling or movement; and items outside project scope.
• Conditions: Warranty coverage requires full payment and written claims submitted within warranty periods. AZA Builders' remedy is, at its option, repair or correction of qualifying defects.

Except for the express warranties stated in the signed contract, AZA Builders disclaims all other warranties, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the fullest extent permitted by Virginia law.

8. Mechanic's Lien Rights

As a contractor furnishing labor and materials for Virginia real property improvements, AZA Builders, subcontractors, and suppliers may file mechanic's liens under Virginia Mechanics' Lien statutes (Va. Code § 43-1 et seq.) for unpaid work. Payment disputes are preferred to be resolved amicably, with lien rights reserved as lawful remedies for nonpayment. Nothing waives or limits statutory lien or other available remedies.

9. Licensing & Contractor Transaction Recovery Fund Notice

AZA Builders holds Class A contractor licensing from Virginia's Department of Professional and Occupational Regulation (DPOR), Board for Contractors, and maintains general liability and workers' compensation insurance.

Virginia Recovery Fund Notice: The Virginia Board for Contractors regulates contractors. Inquiries and complaints may be directed to the Board at the Department of Professional and Occupational Regulation, 9960 Mayland Drive, Suite 400, Richmond, VA 23233, (804) 367-8511. Eligible consumers suffering losses may access the Virginia Contractor Transaction Recovery Fund (Va. Code § 54.1-1118 et seq.).

10. Force Majeure

Neither party is liable for delays or performance failures (except payment obligations) caused by uncontrollable events, including acts of God, severe weather, fire, flood, pandemic/epidemic, government orders, labor disputes, material/equipment shortages, supply-chain disruptions, transportation delays, utility failures, war, terrorism, or civil unrest. Affected timelines extend reasonably for event durations.

11. Termination

• Either party may terminate projects as provided in signed contracts.
• Client terminations for convenience require payment for completed work, ordered/delivered materials, and non-cancellable commitments through termination, plus agreed cancellation or restocking fees.
• AZA Builders may suspend or terminate for cause (nonpayment, site access denial, material breach) after written notice and reasonable cure periods per contract terms.
• Surviving provisions (payment, warranty, lien rights, liability limitations, indemnification, dispute resolution) persist after termination.

12. SMS / Text Messaging Terms (10DLC)

By providing mobile numbers and opting in, consent is given to receive text messages from AZA Builders, including appointment, project, account, and promotional messages (if separately opted in). This program complies with applicable carrier and 10DLC requirements.

• Consent: Opting in (via web forms, written requests, or verbal/checkbox consent) constitutes agreement to receive recurring automated and non-automated messages at provided numbers. Consent is not a purchase condition.
• Message Frequency: Frequency varies by project status and interactions; multiple weekly messages may occur during active projects.
• Cost: Message and data rates may apply per wireless plans and carriers.
• Opt-Out: Reply STOP anytime to unsubscribe. One confirmation message follows; texts stop unless re-subscription occurs.
• Help: Reply HELP for assistance, or contact (571) 393-2722 or info@azabuilders.com.
• Carrier Disclaimer: Carriers bear no liability for delayed or undelivered messages.
• Data Usage & Privacy: Mobile information is not shared with or sold to third parties or affiliates for marketing or promotional purposes. Text originator opt-in data and consent are not shared beyond necessary messaging service providers.
• Supported Carriers: Major U.S. carriers are supported; support may change without notice.

13. Use of the Website

Site usage must be lawful only, without interference with operations, unauthorized access attempts, or harmful/unlawful content transmission. AZA Builders may modify, suspend, or discontinue any Site portions anytime without notice.

14. Intellectual Property

All Site content—text, logos, photographs, designs, renderings, graphics—is owned by or licensed to AZA Builders and protected by intellectual property laws. Copying, reproducing, distributing, or creating derivative works require prior written consent.

15. Dispute Resolution & Arbitration

Governing Law: These Terms and disputes arising from them or client-AZA Builders relationships are governed by Commonwealth of Virginia laws, without conflict-of-laws principles.

Informal Resolution: Parties first attempt good-faith dispute resolution through direct negotiation within thirty days of written notice.

Arbitration: Unresolved disputes, claims, or controversies arising from these Terms or services are resolved by binding arbitration administered per recognized arbitration provider rules (such as American Arbitration Association) by single arbitrators. Awards may be entered as judgments in competent courts.

Venue: Arbitration and permitted court proceedings occur in Fairfax County, Virginia, with consent to exclusive jurisdiction and venue of state and federal courts in or serving Fairfax County, Virginia, for non-arbitrated matters or award enforcement.

Class-action waiver: to the fullest extent permitted by law, disputes will be resolved on an individual basis, and you and AZA Builders waive any right to participate in a class, collective, or representative action.

Mechanic's lien enforcement, undisputed amount collection, and injunctive relief requests may be pursued in court notwithstanding arbitration provisions.

16. General Provisions

• Entire Agreement: These Terms, Privacy Policy, Disclaimers, and signed project contracts constitute complete agreements.
• Severability: Unenforceable provisions do not affect remaining provisions' effectiveness.
• No Waiver: Unenforced provisions are not waived.
• Assignment: These Terms cannot be assigned without written consent.
• Changes: Terms updates reflect "Last Updated" dates; continued usage constitutes acceptance.

17. Contact

AZA Builders LLC, 14100 Sullyfield Cir, Suite 300, Chantilly, VA 20151. Email: info@azabuilders.com. Phone: (571) 393-2722.